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Terms and conditions of sale

Terms and conditions of sale

General conditions of Sale


This site (hereinafter the “Site”) is the property of Ermete Giudici S.p.A., with registered office at Via Aurelio Saffi 21, 20123 Milan, vat no. and tax identity code 01757370158, enrolled in the Milan Business Register under no. 01757370158 and in the R.E.A. of Milan under no. 871269, administrative offices and warehouse in Via Leonardo Da Vinci 27, 20054 Segrate (MI), Italy.


The present general conditions of sale (hereinafter “General Conditions”) govern the sale of the products marketed and viewable when placing an order at the address (URL) of the Site (www.radialight.com). All contracts for the purchase of products concluded between the supplier and the Customer via the Site (www.radialight.com) and in accordance with the procedures specified therein shall be governed by these General Conditions and Italian Law.


Conclusion of contract and acceptance of General Conditions


1. If the Customer is a consumer (i.e. a natural person who purchases the product for purposes not related to any business or professional activity conducted or who makes the purchase without entering a VAT number on the order form), the contracts concluded with Ermete Giudici SpA through access to the Site are governed by Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code). Ermete Giudici SpA also complies with the obligations laid down in Legislative Decree no. 70 of 9 April 2003 (implementation of Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market).

2. The contract between Ermete Giudici SpA and the Customer shall be deemed concluded when the order sent by the Customer – in keeping with the purchasing procedure specified on the Site – arrives at the Site URL. The order sent by the Customer shall be binding for Ermete Giudici SpA only if the entire purchasing procedure has been duly and correctly completed, and the Site has not generated any error messages.
Ermete Giudici SpA shall not be held liable for malfunctions caused by the operator of the data transmission network.

3. In sending the order to Ermete Giudici SpA, the Customer acknowledges and declares that he/she has examined all the information provided during the purchasing procedure and states his/her full acceptance of the general conditions of sale (mandatory flag before placing the order).

Purchasing procedure

1. The Customer may purchase only those products present when forwarding the order, and viewable in the electronic catalogue on the Site (www.radialight.com) as described in the relevant information pages on the Site URL. The specifications on the Site faithfully reproduce those of the listed goods. ERMETE GIUDICI S.p.A. therefore reserves the right to modify/adapt the product specifications with no obligation of prior notice. It remains understood that the image appearing on a product description page may not be a perfect representation of its characteristics, and the colour, size, and accessory products depicted therein may differ.
2. Correct receipt of an order is confirmed by ERMETE GIUDICI S.p.A. by e-mail reply sent to the address supplied by the Customer. The confirmation message will bear the date of execution of the order and a “Customer Order Number” to be used in all further communications with ERMETE GIUDICI S.p.A. The message reproduces all the data supplied by the Customer who undertakes to verify the correctness thereof and to promptly notify ERMETE GIUDICI S.p.A. of any corrections and/or omissions.
The purchaser shall not enter data that are false and/or invented and/or fictitious during the registration process required to activate the procedure for the execution of the present contract and additional related communications. The identification data and e-mail address supplied must be those of the Customer alone and not of a third party, nor fictitious; the supplier reserves the right to take legal action for any breach and abuse, in the interest and for the protection of all consumers. The Customer elects domicile at the place specified on the digital form. In stating his/her telephone numbers, fax numbers and e-mail address the Customer consents to the supplier using these means of communication.
The Customer may also visit the Site area dedicated to him/her to check the status of his/her order, using their login and password to access “My orders”.
3. If ERMETE GIUDICI S.p.A. rejects an order, it undertakes to promptly notify the Customer, with the same procedures.
4. All prices listed on the Site are to be understood as retail prices including VAT (applicable rates at the time of signing the order), shipping expenses excluded. ERMETE GIUDICI S.p.A. reserves the right to modify the prices at any time without prior notice.
5. The quantities of a given product available at the time of the order can be viewed on the Site (www.radialight.com). Since the simultaneous access of many users-customers and the simultaneous possibility of “online” orders change a product’s availability, ERMETE GIUDICI S.p.A. does not warrant the certainty of allocation of the product ordered until the order itself becomes viewable in the “My orders” area with the status “Closed”, on condition that the methods of payment or of pledge have been successful.  The condition of “Closed”, therefore, is liable to modification as a result of non-receipt of payment or invalidity or inconsistency of data supplied by the Customer.
6. For certain products available at special prices, ERMETE GIUDICI S.p.A. reserves the right to accept orders and reducing the quantities therein, after informing the Customer and agreement by the same, failing which the orders concerned shall be deemed cancelled.

Payment Methods 


1. Advance Bank Transfer

In the cases of payment by Advance Bank Transfer, the goods ordered by the Customer shall be allocated to them, only upon receipt of proof of a successful bank transfer, comprising the form and the CRO number thereof and sent via either e-mail toThis email address is being protected from spambots. You need JavaScript enabled to view it.  or fax to +39 02.2139732.
Ordered goods are only dispatched after payment is actually credited to the current account of ERMETE GIUDICI S.p.A.; this must take place within 5 business days from the date of the order’s acceptance. If said term lapses without payment being credited, the order is deemed automatically cancelled.
The reason for the bank transfer must include:
• Order identification (year, type and order number), which is issued in the order confirmation e-mail


The details of the account for payments by bank transfer are:
ERMETE GIUDICI SpA
INTESA SANPAOLO AG.SEGRATE (MI)
IBAN: IT94J0306920604000007305141
SWIFT: BCITITMM

2. Credit card

In the cases of purchase of goods by credit card, at the conclusion of the online transaction, the bank shall authorise payment of the amount relating to the purchase in question.
All credit cards in the Visa, Mastercard, Maestro, American Express and Paypal circuits are accepted.
2.1 If the Customer cancels the order, or ERMETE GIUDICI S.p.A. rejects it, the latter shall simultaneously request cancellation of the transaction and release of the pledged amount. Cancellation is possible up to the time of dispatch of the ordered goods. The release times, for certain types of cards, depend exclusively on the banking system and may run until their natural expiry date (24th day from date of authorisation). When cancellation of a transaction is requested, in no case shall ERMETE GIUDICI S.p.A. be held liable for any direct or indirect damage caused by delay on the part of the banking system in releasing the amount pledged or by its failure to release the same.
2.2 ERMETE GIUDICI S.p.A. reserves the right to request additional information from the Customer (e.g. landline telephone number) or copies of documents proving his/her ownership of the card used. In the absence of the requested documentation, ERMETE GIUDICI S.p.A. reserves the right to reject the order.
2.3 At no time during the purchasing procedure shall ERMETE GIUDICI S.p.A. be able to access information relating to the purchaser’s credit card, since such data are entered directly on the website of the bank managing the transaction (with highly proficient security systems); since no data is transmitted, there is no possibility to intercept data. No IT records of ERMETE GIUDICI S.p.A. either contain or store such data. Thus, under no circumstances shall ERMETE GIUDICI S.p.A. be held liable for any fraudulent or wrongful use of credit cards by third parties when paying for products purchased on the Site www.radialight.com.

3. MyBank immediate transfer

MyBank immediate transfer makes it possible to effect online payments easily and securely using your bank’s online banking service. After choosing the MyBank payment option, enter the name of your bank and you will be automatically redirected to your online banking service where you may enter your usual access codes without leaving any sensitive data accessible to third parties. After verifying the payment details, authorise the transaction and you will receive confirmation of payment directly from your bank. Then return to the Site to receive further information from the retailer. With this method of payment, the order will be filled in the same times and manner as with a payment by credit card. If you do not find your bank in the drop-down menu it may have not yet joined the MyBank circuit. Therefore, it will be necessary to select another method of payment. Your digital identity and sensitive data are always protected. Immediate authorisation of payments reduces the risk of fraud and repeated debit. Thanks to MyBank, online transactions occur in real time, unlike those of traditional bank transfers where we have to wait 24-48 hours for the credit/debit confirmation.

Advantages for the user:

1. Secure payment via online banking

2. Identity protected, as sensitive data are not shared with third parties

3. No limit on transactions

For further information: http://www.mybank.eu           

 

Delivery procedure


ERMETE GIUDICI S.p.A. can accept orders only for delivery within the following territories:

Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

For each order placed on www.radialight.com, ERMETE GIUDICI S.p.A. issues an invoice accompanying the goods dispatched. The information provided by the Customer at the time of the order is used for the issue of the invoice. After issue, no change in the invoice will be possible.
Shipping and delivery expenses are charged to the Customer and are clearly indicated when the order is placed. The Customer shall pay for the goods using the method chosen when ordering. No further expenses or commissions are due to ERMETE GIUDICI S.p.A.
The delivery times shown for goods ordered are between 3 and 7 working days and may undergo variations due to force majeure, traffic conditions and road conditions in general, or an action of the Authority. Standard delivery, unless otherwise agreed by the parties in writing, will occur during the following hours: from 8.30 am to 12.30 pm and from 1.30 pm to 4.30 pm, every business day from Monday to Friday.
ERMETE GIUDICI S.p.A. shall not be held liable for any delay in filling an order or delivering goods ordered.
The supplier shall not be held liable for non-performance ascribable to force majeure events such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to or failure of IT systems and other similar occurrences that may preclude, in whole or in part, its performance within the times agreed.
When the carrier delivers the goods, the Customer is required to check that:

  • the number of packages delivered matches the number specified on the invoice;
  • the packaging, including sealing materials (adhesive tape or metal straps), is intact and not damaged, wet or otherwise altered.

Any damage to a product or discrepancy in the number of packages or in the specifications must be reported immediately to the delivering carrier (and the phrase “acceptance with reserve” affixed to the invoice document), then confirmed within two days via email or registered post with advice of receipt to


ERMETE GIUDICI S.p.A. Via L. da Vinci 27 20054 Segrate (MI)                                  

Even when all packaging is intact, goods must be verified within 48 hours from receipt. Any concealed anomalies must be reported in writing by e-mail, fax or registered post with advice of receipt. No report made after the aforesaid term shall be taken into consideration. The Customer assumes full responsibility for the content of each declaration. Once the carrier’s document has been signed, the Customer may lodge no complaint with regard to the external characteristics of items delivered.

Delivery costs

Product delivery costs will be tallied from time to time as specified in the ordering procedure, and are borne by the Customer.

Right of withdrawal

1. Pursuant to art. 64 of Legislative Decree no. 206/2005, a Customer who is a consumer (i.e. a natural person who purchases the product for purposes not related to his/her professional activity, or who makes the purchase without entering a VAT number on the ERMETE GIUDICI S.p.A. order form), may withdraw from the purchase contract on whatsoever grounds, with no penalty and without prejudice to the terms in the following clause 3.
2. In order to exercise this right, the Customer must send a request for “Withdrawal from purchase” via fax to 02.2139732 or via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. in which it will also be necessary to specify the bank details required to refund sums paid;

ERMETE GIUDICI S.p.A. customer service will send the Customer a form by e-mail, which must be printed and sent by registered post with advice of receipt within 14 days from the date of receipt of the goods to:
ERMETE GIUDICI S.p.A. Via L. da Vinci 27 20054 Segrate (MI)


After receipt of the registered letter, ERMETE GIUDICI S.p.A. will send the Customer via e-mail a form to exercise their right of withdrawal including an authorisation number, which must be affixed to the outside of the package in which the product will be physically placed and sent to ERMETE GIUDICI S.p.A. within 14 days from authorisation.


3. The right of withdrawal is, however, subject to the following mandatory conditions:

  • it applies to the purchased product in its entirety; it is not possible to exercise the right on only a part thereof (e.g.: accessories, attached software etc.);
  • the product must be intact and returned in its original packaging, complete in all its parts (including wrapping and any documentation and accessory items: manuals, cables etc.); in order to limit damage to the original packaging we recommend that it be placed, when possible, in a second box bearing the RMA number (return authorisation code) issued by ERMETE GIUDICI S.p.A.; in all cases the affixing of labels or adhesive tapes directly to the original packaging is to be avoided;
  • the Customer shall bear the shipping costs to return the goods;
  • the shipment, up to the moment of endorsement of receipt in our warehouse, is under the complete responsibility of the Customer;
  • ERMETE GIUDICI S.p.A. shall notify the Customer of any damage to the goods in transit, within 5 working days from receipt of the goods in our warehouse to allow him/her to promptly lodge a complaint against the carrier and obtain a refund of the value of the goods (if insured); in this case, the product will be put at the Customer’s disposal for return at the same time as cancellation of the request for withdrawal;
  • ERMETE GIUDICI S.p.A. shall be held in no way liable for damage to or theft/loss of goods dispatched for return with uninsured shipment;


4. Without prejudice to expenses for the repair of any damage to original packaging, ERMETE GIUDICI S.p.A. will refund to the Customer the full amount paid within 14 days from date of return of the goods either by transfer procedure on the credit card or by bank transfer. In the latter case, the Customer shall promptly provide the bank details with which to obtain the reimbursement  (ABI - CAB code - Current Account - IBAN of the invoice issuee).
5. The right of withdrawal lapses in full in the absence of the essential condition of integrity of the goods (packaging and/or their content), in cases where ERMETE GIUDICI S.p.A. ascertains:

  • absence of the authorisation form issued by ERMETE GIUDICI S.p.A. on the outer wrapping of the package;
  • absence of the original external and/or internal packaging;
  • absence of elements that are integral parts of the product (accessories, cables, manuals, parts, ...), or anomalies in the product itself;
  • damage to the product for reasons other than its transport.

In the event of lapse of the right of withdrawal, ERMETE GIUDICI S.p.A. will return the purchased item to the sender, charging them for the related expenses. In no case does the right of withdrawal apply for goods of a value of less than € 25.00.

 

Warranties


1. Pursuant to Legislative Decree no. 206/2005, all products marketed by ERMETE GIUDICI S.p.A. are covered by a 24-month warranty for conformity defects. To be eligible for assistance under warranty, the Customer must conserve the invoice received together with the products purchased.
2. The manufacturer’s warranty is provided according to the procedure explained in the documentation contained in the product packaging. If, following the intervention of an Authorised Service Centre, the defect reported proves not to be covered by the manufacturer’s warranty, the Customer shall bear any costs of verification and repair charged by that Centre as well as any transport costs incurred by ERMETE GIUDICI S.p.A.
3. The 24-month warranty pursuant to Legislative Decree no. 206/2005 applies to products that present a conformity defect, provided they are used correctly, in keeping with their intended purpose and as specified in the technical documentation attached. This warranty, in compliance with Legislative Decree no. 206/2005, is reserved solely for the private consumer (natural person who purchases the product for purposes not related to his/her professional activity, or makes the purchase without entering a VAT number on the order form). In the event of a conformity defect of a product, ERMETE GIUDICI S.p.A. shall either restore its conformity by repairing/replacing it, at no cost to the Customer, or reduce its price, until termination of the contract. If, following the intervention of an Authorised Service Centre (names and addresses available on the Site), no conformity defect pursuant to Legislative Decree no. 206/2005 is detected, the Customer shall bear any costs of verification and repair charged by that Centre as well as any transport costs incurred by ERMETE GIUDICI S.p.A.
4. Replacements in the event of DOA (Dead on Arrival: product not functioning when switched on the first time), notwithstanding the existence of the conditions for application of Legislative Decree no. 206/2005, shall be effected only if expressly prescribed by the manufacturer. Product replacement or repair times depend exclusively on those specified by the manufacturer.
5. If, for any reason, ERMETE GIUDICI S.p.A. should be unable to repair a product under warranty, it may proceed, with the Customer’s consent, with the replacement of that product (if still on the price list) with another one of the same characteristics and value or, lastly, with the issue of a voucher, valid for 6 months from date of issue, for the same amount, which may be spent on another product.
6. No claim may be made against ERMETE GIUDICI S.p.A. for any delays in effecting repairs or replacements of products under warranty.
7. In the cases where application of the warranty requires the return of the product, Customer must return it in the original packaging, complete in all its parts (including wrapping and any documentation and accessory items: manuals, cables etc.). In order to limit damage to the original packaging we recommend that it be placed, when possible, in a second box; in all cases the affixing of labels or adhesive tapes directly to the original packaging is to be avoided;

8. For the management of products under warranty ERMETE GIUDICI S.p.A. may be contacted by e-mail sent to This email address is being protected from spambots. You need JavaScript enabled to view it.. The Technical Office will respond with an e-mail and an authorisation form with a return of goods number. The goods must return to the warehouse of ERMETE GIUDICI S.p.A. for verification and control within 7 business days from dispatch of the form.

 

Privacy


1. The personal data requested when placing an order are collected by ERMETE GIUDICI S.p.A. and processed on IT media in order to satisfy the obligations arising from the contract concluded with the Customer and shall in no case and on no account be transferred to third parties. ERMETE GIUDICI S.p.A. warrants to its customers compliance with the legislation on the processing of personal data, governed by the privacy code as per Legislative Decree no. 196 of 30.06.03. The data controller is ERMETE GIUDICI S.p.A., via L. da Vinci 27, 20054 Segrate (MI), in the person of the officer who is its legal representative, unless a controller is appointed pursuant to art. 29 of Legislative Decree no. 196/2003.
The Customer has the right to withdraw consent to the processing of his/her personal data at any time by sending a written communication to the office of ERMETE GIUDICI S.p.A. The Customer, who declares that he/she has received the information notice pursuant to art. 13 of Legislative Decree no. 196/2003 regarding his/her rights pursuant to art. 7 thereof, is entitled to gain access to his/her data in accordance with the procedure prescribed therein. With the Customer’s registration in the online shop of the Site www.radialight.com, his/her data will be processed to send marketing communications solely and exclusively in connection with the Site. Automatic cancellation systems are made available to the Customer.


Complaints


1. Any complaint must be addressed to ERMETE GIUDICI S.p.A. via e-mail message to This email address is being protected from spambots. You need JavaScript enabled to view it..


Jurisdiction and Applicable Law


1. The sales contract between the Customer and ERMETE GIUDICI S.p.A. is understood to be governed by Italian law. For the settlement of civil and criminal disputes deriving from the conclusion of the present distance sales contract, the jurisdiction shall be exclusively that of the Court of Milan.


Conditions


1. The conditions contained herein may be modified by ERMETE GIUDICI S.p.A. without notice and shall be valid from the date of publication on the Internet site www.radialight.com.

 

last update: 20/09/2023

     

 

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