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Radialight App

Support Center

Characteristics

What is the Radialight App for?

This App constitutes a remote control for Radialight products with Wi-Fi connectivity.  It can be used to control all the products’ main functions when you are away from home, as well as managing them simultaneously while controlling consumption levels, when you are at home as well.

Requirements

Which operating systems does the App support?

The app is available for both iOS (version 10.0 or later) and for Android (version 7.0 or later).

User account

How do you create an account?

When the App is opened, you can choose to create a new account by selecting REGISTER.

To register you need to enter your name, a valid e-mail address, and a password (at least 6 characters long).

Registration is subject to acceptance of the conditions for Privacy and Processing of personal data.  On the other hand, the choice related to receiving updates and promotions is optional.

Once the REGISTER icon is selected, the system sends a registration code to the e-mail address indicated. This must be used in the App to complete the process.  If you do not receive this code, check the Spam folder of your e-mail account.

Having completed registration, the App asks for authorisation for sending notifications.  This authorisation has to be given in order to receive the optional notifications that can be activated via the settings.

Product registration

How to register a new product?

Once the account has been created and accessed, the App automatically displays the start screen for the procedure for registering a new product.  To register subsequent products, select HUB > YOUR PRODUCTS (icon in top left corner) > ADD A NEW PRODUCT (icon at the bottom of the list of products).

Using the App

What is the HUB?

The HUB is the App’s first page.  The HUB shows all the zones along with the most important information that characterises each of them.

Touch the centre of a zone to get a detailed view of its characteristic parameters.  The icons at the top can be used to access a list of your products and the settings section.

Programming

How do you do set the weekly program?

The App has a preset weekly program with the following characteristics:

Operating mode: Comfort

Monday-Friday from 06:00 to 8:00 and from 17:00 to 24:00

Saturday-Sunday from 06:00 to 08:00, from 12:00 to 14:00 and from 17:00 to 24:00

Operating mode: Eco in all remaining time slots.

You can edit the preset program or create new programs more suited to your needs, by accessing the Programs section, and touching the relevant icon at the bottom, always displayed by the App.

Usage

How are consumption levels measured?

The consumption value indicated in estimated by the product’s control software, and is not measured by instruments installed for this purpose, and is therefore a rough indication.

Consumption can be seen by individual zone or for all the products registered in your account, added together, and can refer to 24 hours, 7 days, or 30 days prior to consultation.

Notifications

What notifications can be activated?

The App makes it possible to activate notifications to be sent when the following events occur:

- Detection of a window being opened (for zones in which this function is activated).

- The presence of one or more products on Stand-by when the zone they belong to should be in a different mode.  

- Exceeding the consumption or cost threshold set by the user.

These notifications can be activated independently in the Settings section, which can be accessed via the main page (Hub). 

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